Viribright® Shipping & Order Policy

This Shipping & Order Policy applies to purchases made through Shop.Viribright.com.

Free Shipping on Orders $39.99+

Viribright® offers free economy shipping on orders of $39.99 or more shipped within the contiguous United States.

The $39.99 minimum is based on the merchandise subtotal after discounts and before taxes and shipping charges. Orders under $39.99 will be charged the applicable shipping rate displayed at checkout.

Free shipping does not apply to destinations outside the contiguous United States. Certain oversized, unusually heavy, or otherwise non-standard shipments may also be excluded from free shipping. Any applicable shipping charges will be displayed at checkout before your order is submitted.

Processing & Delivery Times

Most in-stock orders ship within 2 business days of order placement.

Free shipping is provided using an economy shipping service. Once shipped, delivery typically takes approximately 5–8 business days, depending on the destination and carrier.

Processing and delivery times are estimates and are not guaranteed. Orders placed on weekends or holidays will begin processing on the next applicable business day.

Delivery may be affected by carrier delays, severe weather, holidays, service interruptions, or other circumstances outside Viribright®'s control.

Once your order ships, tracking information will be provided when available.

Backordered & Special-Order Items

Products that are backordered or special order are identified as such at the time of purchase and are not subject to our standard in-stock processing timeframe.

Backordered and special-order products will ship when inventory is replenished or the product otherwise becomes available for shipment.

If your order contains both in-stock and backordered or special-order products, your order may be shipped in multiple shipments based on product availability.

Estimated availability dates, when provided, are estimates and may change due to manufacturing, transportation, supply-chain, or other circumstances.

Orders of $500 or More

Orders totaling $500 or more may require a signature upon delivery to help protect higher-value shipments.

If you would like to request that the signature requirement be waived, please contact Viribright® before your order ships. Requests cannot be guaranteed once an order has entered the shipping process.

If the signature requirement is waived at your request, you accept responsibility for the shipment once the carrier confirms delivery. Viribright® is not responsible for loss or theft occurring after a shipment has been confirmed as delivered to the address provided with the order.

Customers may also be able to manage eligible deliveries through carrier services such as UPS My Choice® or USPS Informed Delivery®.

Tracking & Carrier Delays

When tracking is available, you will receive shipment information after your order has been processed for delivery.

Please allow time for tracking information to become active after receiving your shipping confirmation.

Once a shipment has been transferred to the carrier, actual delivery timing is subject to the carrier's network and service conditions. Viribright® cannot guarantee carrier delivery dates or be responsible for delays caused by circumstances outside our reasonable control.

If tracking indicates an unusual delay or other delivery issue, please contact the applicable carrier or Viribright® Customer Service for assistance.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase. If you discover an error, contact us as soon as possible.

We will make reasonable efforts to update an address before shipment, but address changes cannot be guaranteed once order processing has begun.

Additional shipping charges resulting from an incorrect or incomplete address, refused shipment, or carrier return may be the responsibility of the customer.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed once processing has begun.

Once an order has shipped, it cannot be canceled.

After delivery, eligible products may be returned in accordance with the Viribright® Returns & Refund Policy.

Damaged, Incorrect or Missing Items

Please inspect your order after delivery.

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact Viribright® Customer Service promptly with your order information and details regarding the issue.

Please retain the product, original packaging, shipping carton, and any relevant shipping labels while your request is being reviewed, as photographs or additional information may be required to assist with a carrier claim or replacement.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate shipments.

You will not be charged additional shipping solely because Viribright® chooses to divide a qualifying order into multiple shipments.

Returns & Refunds

Shipping-related policies are separate from product return eligibility.

Returns, exchanges, and refunds are governed by the Viribright® Returns & Refund Policy. Please review that policy before initiating a return.

Contact Us

Questions about your order, shipment, cancellation, or delivery?

Our Customer Service team is happy to assist.

Viribright® North America
2904 N. Locust Ave.
Rialto, CA 92377
Email: orders@viribright.us
Phone: (877) 847-4276

Thank you for choosing Viribright® — Brighter Light. Smarter Value.