Viribright® Returns & Refund Policy

At Viribright®, we stand behind the quality of our LED lighting products. If you are not satisfied with an eligible purchase made through Shop.Viribright.com, you may request a return within 30 days of the purchase date, subject to the terms below.

Return Eligibility

To qualify for a return:

• Products must be unused, uninstalled, and in their original, resalable condition.
• All original packaging, components, manuals, accessories, and other materials included with the product must be returned.
• Products that have been installed, used, altered, modified, damaged, or are missing components or packaging are not eligible for return.
• A valid proof of purchase from Shop.Viribright.com may be required.
• All returns require prior authorization from Viribright®.

Viribright® reserves the right to refuse any return that does not meet these requirements.

5% Restocking Fee

Eligible returns are subject to a 5% restocking fee, which will be deducted from the amount refunded.

The restocking fee applies to customer-initiated returns, including returns resulting from preference changes, ordering the incorrect product, or no longer needing the product.

The restocking fee does not apply when Viribright® determines that the return resulted from an incorrect product shipped by us or another error attributable to Viribright®.

Return Shipping

Customers are responsible for all return shipping costs for eligible returns.

Viribright® does not provide prepaid return shipping labels for standard customer-initiated returns. We recommend using a trackable and insured shipping method, as customers remain responsible for returned merchandise until it is received by Viribright®.

Viribright® is not responsible for return shipments that are lost, damaged, or otherwise not received.

Original shipping charges, including expedited, freight, or other shipping charges paid when the order was placed, are non-refundable.

Palletized, oversized, or freight orders must also be returned at the customer's expense unless otherwise agreed to by Viribright® in writing.

Viribright® Outlet — FINAL SALE

All products purchased from the Viribright® Outlet collection are FINAL SALE and are not eligible for return, exchange, or refund.

Viribright® Outlet products are specially priced and may include discontinued, phased-out, overstock, clearance, or other specially priced merchandise.

The Final Sale designation does not limit any rights or remedies that cannot be excluded under applicable law or any applicable Viribright® product warranty.

How to Request a Return

Before shipping anything back to Viribright®, please request authorization for your return.

1. Contact Viribright® Customer Service within 30 days of the purchase date and provide your order number and the product(s) you wish to return.
2. If the return is eligible, Viribright® will issue an RMA (Return Merchandise Authorization) number and return instructions.
3. Package the merchandise securely in its original packaging and clearly include the RMA number with the return.
4. Ship the authorized return to the address provided in your return instructions.

Unless otherwise instructed, authorized returns should be sent to:

Viribright® Returns
C/O Viribright®
2904 N. Locust Ave.
Rialto, CA 92377

Returns sent without prior authorization may be refused.

Return Inspection & Refunds

All returned products are inspected after receipt.

If the return is approved, the refund will generally be processed within 3–5 business days after inspection and issued to the original payment method.

Approved refunds will be for the eligible merchandise amount, less the 5% restocking fee and any applicable non-refundable charges.

After Viribright® issues a refund, your bank, credit card company, or payment provider may require additional time to post the credit to your account.

Products returned in a condition that does not comply with this policy may be denied a refund. Viribright® may also return non-qualifying merchandise to the customer at the customer's expense.

Damaged, Incorrect or Defective Products

If your order arrives damaged or you receive an incorrect product, please contact Viribright® promptly rather than initiating a standard return.

Please retain the product, packaging, shipping carton, and shipping labels while your claim is being reviewed. Photographs or other documentation may be requested.

If Viribright® confirms that an incorrect item was shipped or the product was damaged before or during delivery, we will provide appropriate instructions for resolving the issue.

Products believed to be defective may be covered separately under the applicable Viribright® Product Warranty. Warranty claims are subject to the terms and conditions of that warranty and may require proof of purchase and supporting documentation.

Exchanges

Viribright® does not guarantee direct product exchanges.

If you would like a different eligible product, you may be asked to return the original product in accordance with this policy and place a new order for the replacement product.

Returns After 30 Days

Standard returns must be requested within 30 days of the original purchase date.

Returns requested after the 30-day period are not eligible for a standard refund.

This does not affect an otherwise valid claim under an applicable Viribright® product warranty or rights that cannot be excluded under applicable law.

Contact Us

For return authorization or questions regarding a refund, please contact:

Viribright® North America
2904 N. Locust Ave.
Rialto, CA 92377
Email: orders@viribright.us
Phone: (877) 847-4276

Viribright® — Brighter Light. Smarter Value.